Terms of service

Equicare Supplies Limited Last Updated: 28th January 2026

Welcome to Equicare Supplies Limited. These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products.

By accessing this website and/or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our services.

1. Information About Us

Equicare Supplies Limited is an online equestrian supplies retailer based in the UK.

  • Contact Email: admin@equicaresupplies.co.uk
  • Website: equicaresupplies.co.uk

2. Eligibility to Purchase

To place an order with us, you must:

  • Be at least 18 years of age.
  • Possess a valid payment method approved by us.
  • Provide accurate and complete personal and delivery information.

3. Basis of Sale (The Contract)

  • Order Acceptance: When you place an order, you will receive an acknowledgement email. This email is a confirmation of receipt and does not constitute acceptance of your order.
  • Contract Formation: A contract between us is only formed when we send you a confirmation email stating that your goods have been dispatched.
  • Right to Cancel: We reserve the right to decline any order for any reason (e.g., stock unavailability, pricing errors, or suspected fraud).

4. Pricing and Payment

  • Currency: All prices are in GBP (£).
  • Changes: We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed via a dispatch email.
  • Errors: In the event of a pricing error, we are not obliged to provide the goods at the incorrect price. We will contact you to ask if you wish to proceed at the correct price or cancel the order.

5. Delivery

  • We will deliver the goods in accordance with the delivery option you selected during checkout.
  • While we aim to meet all delivery timeframes, these are estimates and not guarantees. We are not liable for delays caused by third-party couriers or customs.
  • Risk: Risk of loss or damage passes to you once the goods are delivered to the address provided.

6. Returns and Refunds

Your right to return goods is governed by our Refund Policy, which is incorporated into these terms.

* As a UK consumer, you have the right to cancel your order within 14 days of receipt under the Consumer Contracts Regulations, provided the items meet the conditions outlined in our Refund Policy.

7. Intellectual Property

All content on this website—including text, images, logos, and designs—is the property of Equicare Supplies Limited or our licensors. You may not reproduce, copy, or use any content for commercial purposes without our express written permission.

8. Limitation of Liability

To the extent permitted by law, Equicare Supplies Limited shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability for any claim shall not exceed the purchase price of the goods in question.

9. Health & Safety (Equestrian Products)

Equestrian activities are inherently risky. We provide equipment intended for specific uses; however, the user assumes all responsibility for the correct fit, maintenance, and safe use of any items purchased. We are not responsible for injuries resulting from misuse or improper fitment of equipment.

10. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions about these Terms of Service, please reach out to us:

Email: admin@equicaresupplies.co.uk