Pre-Order & Refund Policy
Pre-Order Items
Certain products available from Equicare Supplies Limited are offered as PRE-ORDER ITEMS. Pre-order products are clearly identified within the product description, together with the estimated delivery timeframe.
By placing an order for a pre-order item, you confirm that you have:
- Read and understood the full product description;
- Noted the stated estimated delivery timeframe;
- Accepted that the item is being ordered specifically as a pre-order;
- Understood that the item may take the stated period to arrive.
Please do not place a pre-order if you are unable or unwilling to wait for the estimated delivery timeframe.
The estimated delivery timeframe is provided clearly on the relevant product page before you place your order. It is therefore the customer’s responsibility to read and understand the product description and delivery information before completing their purchase.
Changes to Your Mind About the Delivery Time
Once a pre-order has been placed, we are unable to offer a refund simply because you subsequently decide that you no longer wish to wait for the estimated delivery timeframe, except where you have a legal right to cancel or receive a refund under applicable consumer law.
Pre-order items are ordered or allocated specifically against customer orders, and cancelling a pre-order may therefore result in the item being unavailable for another customer.
Delays
Pre-order delivery dates are estimates unless a specific delivery date has been expressly agreed with you.
Occasionally, circumstances outside of our reasonable control may cause a supplier or manufacturing delay. If this happens, we will keep affected customers informed and provide an updated estimated timeframe.
If a delay results in you having a legal right to cancel your order, we will honour those rights.
Faulty, Incorrect or Misdescribed Items
Nothing in this policy affects your statutory consumer rights.
If an item arrives faulty, damaged, incorrect or materially different from the description provided at the time of purchase, please contact us as soon as possible so that we can resolve the issue in accordance with your legal rights.
Customer Responsibility
It is the customer’s responsibility to carefully read the complete product description, including any pre-order information and estimated delivery timeframe, before placing an order.
By completing a purchase for a product clearly identified as a PRE-ORDER, you acknowledge that you have read and understood the information provided and agree to the stated estimated delivery timeframe, subject always to your statutory consumer rights.
If you have any questions about a pre-order item or its estimated delivery timeframe, please contact us before placing your order
.
Contact us
Please use our store contact details for any questions about a pre-order, and include your order number if you have already placed an order.